We charge a flat shipping fee of $20 + GST inside Australia for all goods addressed to street addresses, except where indicated on the product description page (eg selected test tags). Applies to mainland addresses only. Orders for in stock items are typically prepared for dispatch within 2 business days of receipt of order. Where goods are unavailable due to stock availability we will notify you within 1 business day of receipt of your order.

Goods will be shipped via the most appropriate shipping method for that region. In general goods will be shipped by the following methods:

• Test tags (Quantities 300 or under) - Australia Post or Couriers Please (depending on location)
• General Goods - Local deliveries with Brisbane Metro area - Star Track, Couriers Please, or Australia Post (depending on goods purchased)
• General Goods - National deliveries - Star Track, TNT or Australia Post depending on size and weight of goods
• General Goods - New Zealand deliveries - TNT International. DDU - Delivered duty unpaid. Customs and Taxes are the responsibility of the purchaser. Additional charges may be incurred due to import duty and associated costs.
• PO Box Addresses - A surcharge of $8.50 applies to all PO Box address deliveries. No PO Box deliveries available to NZ.

We reserve the right to change our shipping methods at any time without notice.

International Shipping

Please contact sales@testandtagsupplies.com.au to arrange international shipping. Costs vary according to parcel size and local distribution agreement arrangements. Goods are shipped strictly DDU - Delivered duty unpaid. Customs and Taxes are the responsibility of the purchaser. Additional charges may be incurred due to import duty and associated costs. Contact your local customs government department to obtain information regarding applicable import duties and/or goods and services tax payable.

For information on importing goods into New Zealand visit https://www.customs.govt.nz/business/tariffs/

Returns policy

We understand that sometimes items may need to be returned. Please note the following conditions regarding the return of goods:

1. Returns by Agreement Only
   We do not accept returns unless they have been agreed to in writing prior to the goods being returned. If you wish to return an item, please contact us at sales@testandtagsupplies.com.au to discuss the terms of the return.
2. Return Location
   If a return is approved, you must return the goods to our business address as listed on our website or in our original correspondence.
3. Return Condition
   Approved returns must be in their original condition, unused, and in the original packaging. Goods returned damaged or not in resaleable condition may not be accepted or may incur a restocking fee.
4. Custom Orders and Special Items
   Items that have been custom-made, specially ordered, or personalised are generally non-returnable unless faulty or otherwise agreed.
5. Freight and Handling
   Unless the return is due to an error on our part or a warranty issue, you are responsible for all return shipping costs. Original shipping fees are non-refundable.
6. Timeframe
   Returns must be requested within 14 days of the delivery date unless otherwise agreed in writing.